Privacy Policy

Privacy Policy

This Privacy Policy explains how Adventure Awaits processes personal information in connection with its website and reservation-based culinary and market tours in South Africa. It applies to information collected before, during, and after a booking request, including enquiries, dietary details, payment-related records, and tour communications.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
01
Processing purpose

How We Use Information

We use personal information to respond to enquiries, manage booking requests, confirm dates, group sizes, venue availability, route details, and guide language, collect and record dietary information, process payments, arrange meeting point check-in, deliver guided tasting walks, maintain business records, operate and secure the website, monitor performance, and comply with legal obligations. We may also use information to handle customer support, prevent misuse, and manage disputes.

Processing is limited to the purposes described here and to compatible related uses.
02
Sharing partners

Service Providers and Partners

We may share personal information with payment processors, website hosting and technical support providers, communication tools, and other service providers that assist with booking administration or site operation. Where a tasting venue or related partner needs information to confirm a reservation or dietary note, we share only what is reasonably necessary for that purpose.

Operational partners receive only the information needed for their role.
03
Legal basis

Legal Disclosure

We may disclose personal information where required by law, court order, regulatory process, or lawful request from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our business, guests, or others.

Legal disclosures are handled only where there is a valid basis to do so.
Privacy Contact

Contact Details

Privacy email
contact@exampledollhall.click
Privacy phone
+27 71 488 3352
Postal address
2 Service Road Old Durban International Airport, Sapref, Isipingo, 4133
Privacy contact
Contact Page

Use the contact details below for privacy questions, requests, or complaints.

Contact Page

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate details, object to certain processing, or request deletion where we are not required to keep the information. Some requests may be limited where we need the data for legal compliance, recordkeeping, or to complete a booking.

Available rights depend on applicable law and the nature of the request.

To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to verify your identity and locate the relevant records before responding.

We may need to confirm identity before acting on a request.

We retain personal data for the period needed to manage bookings, provide the requested experience, maintain business records, resolve disputes, and meet legal, tax, and accounting obligations. When information is no longer required, we delete it, anonymise it, or otherwise handle it in a secure manner consistent with our retention practices.

We keep information only for as long as needed for the relevant purpose or legal duty.

We may update this Privacy Policy from time to time to reflect changes in our services, website features, processing practices, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.

We review this notice when our practices or legal obligations change.
01 · Collection

Information We Collect

We may process contact details, booking details, group size, preferred dates and departure windows, dietary information provided for tastings, meeting point arrangements, payment-related records, and communications sent through the website, email, or phone. We may also collect limited technical data such as device and browser information, log data, and basic usage information when you visit the site.

The information collected depends on booking, enquiry, and tour participation activities.
02 · Sources

How We Collect Information

We receive personal data when you submit a booking request, ask about a tour, provide dietary or route preferences, complete payment steps, or contact us for support. We may also obtain information from service providers that help us process payments, maintain the website, or manage communications, and from technical systems that record how the site is used.

Most information comes directly from users or from routine website interactions.
03 · Cookies

Cookies We Use

We may use essential cookies to support core site functions, session cookies to keep forms and navigation working during a visit, and analytics cookies to understand general site traffic and performance. Cookies are not used to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard operational and analytical purposes.
04 · Controls

Cookie Controls

You may control cookies through your browser settings and, where available, through site prompts or preference tools. Disabling some cookies may affect site functionality, including form submission, session stability, or basic analytics used to understand site performance.

Browser settings can usually be used to limit or remove cookies.